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Q: Is someone on the premises at night?
Although no staff member is on the premises at night, we do have an alarm system and video camera throughout the facility in case of emergency. Contrary to some thoughts that dogs need to be checked on throughout the night, dogs do better if their rest is not interrupted. Our staff tucks our guests in at night for a good night sleep so that they are energized and ready for a fun filled day at the ranch!

Q: Can you give my dog medications?
We do administer medications for a fee. We require that all medications be in their original labeled container.

Q: Can I bring in my own bedding?
We happily supply all of our guests with thick, fluffy lambskin mats to sleep on. For sanitary and pest control concerns, we do not allow bedding from home to be brought in.

Q: What kind of food do you supply?
We provide many brands - please ask for what we currently feed. We do accept personal food; however, we require that all personal food be prepackaged per meal.

Q: Can I pick up and/or drop off on Sundays or after hours?
No. We are open Monday through Friday 8:00am until 6:00pm, Wednesdays 8:00am-2:00pm and on Saturdays from 8:00am-4:00pm. We are closed Sundays and all major holidays. Special circumstances "after-hours pick-ups" can be arranged for an additional fee.

Q: Do I need to make a reservation?
We do ask that you make a reservation in advance for your pets boarding stay. Like all resorts, reservations give us the opportunity to staff accordingly and to make sure that there is availability in the boarding area of your choice. Although we do try to accommodate all guests year round, there are certain "seasons" that reservations need to be made well in advance. Keep in mind, whenever children are out of school, we are busy! Spring Break, summertime (Memorial Day . through Labor Day), Thanksgiving, and Christmas are examples of when to book your reservations in advance.

Q: What vaccinations are required?
Our canine guest need to show proof of current Rabies, DHLPP, and Bordatella (vaccine for canine cough). Our feline guests need to show proof of current FVRCP.

Q: Will my dog be in contact with any other dogs?
For the social dog, we offer group playtime. Just ask an associate for details!

Q: Can my dogs stay in the same run?
Any dogs that are family may stay together…no problem! In the event of a "sibling squabble," we would separate your dogs for their safety.

Q: Does my cat ever get out of its condo?
All cats get the chance to stretch and play individually in the cat yard once per day. For our feline guests we offer one on one Pet-n-Purr time for a small fee.

Q: Do you have daycare?
We do offer daycare. All of our daycare boarders enjoy the same amenities as our overnight boarders.

Q: Do you do grooming?
We offer full service, all breed grooming.

Q: What kind of cooling system do you have?
We use evaporative cooling to create a comfortable environment for our guests.

Q: Can my dog and cat stay together?
For the safety and comfort of our guests, all of our feline and canine boarding areas are separate.

Q: Can I come in for a tour?
Definitely! We recommend that you stop by and take a look. Our caring staff would love to show you around anytime during our office hours. You never need an appointment to tour our facilities.

Q: .Do you board anything other than dogs and cats?
Yes. We offer boarding to birds, bunnies, ferrets, etc. For our critter guests we just ask that they come with their . own cage and food. We will take care of the rest!

Q: Do my pets need to be spayed or neutered?
We do not require that a pet be spayed or neutered for boarding.

Q: Does my dog have to get a flea & tick treatment?
We do administer Biospot©, a topical flea & tick treatment, to all dogs upon arrival. This treatment is effective for 30 days and would not need to be re-applied if your dog was returning within that time.

Q: Do you have group playtime?
We do offer group playtime, $4 per half-hour.

Q: Do you have a veterinarian on the premises?
While we do not have a veterinarian on the premises, we do have a vet on call that is available to us if your personal veterinarian is not.

Q: Can I have someone else pick up my pet?
You may have someone pick up your pet as long as they are on file with us and payment arrangements have been made.

Q: Can I call to check up on my pets?
You are welcome to call anytime during our office hours to check on your pets.

Q: Can anyone visit / take my dog out during the day while boarding with you?
Your dog may have visitors and leave for the day while boarding with us once we have your permission and pre-payment arrangements. We will just need to have the visitors name on file.

Kennel Cough In Dogs
...also called Canine Cough, Bordetellosis and Infectious Tracheobronchitis

Kennel Cough in dogs will stimulate a coarse, dry, hacking cough about three to seven days after the dog is . initially infected. It sounds as if the dog needs to "clear it's throat" and the cough will be triggered by any extra activity or exercise. Many dogs that acquire Kennel Cough will cough every few minutes, all day long. Their general state of health and alertness will be unaffected, they usually have no rise in temperature, and do not loose their appetite. The signs of Canine Cough usually will last from 7 to 21 days and can be very annoying for the dog and the dog's owners. Life threatening cases of Kennel Cough are extremely rare and a vast majority of dogs that acquire the infection will recover on their own with no medication. Cough suppressants and occasionally antibiotics are the usual treatment selections.

WHAT IS KENNEL COUGH?
Actually, clinical cases of Kennel Cough are usually caused by several infectious agents working together to damage and irritate the lining of the dog's trachea and upper bronchii. The damage to the tracheal lining is fairly superficial, but exposes nerve endings that become irritated simply by the passage of air over the damaged tracheal lining. Once the organisms are eliminated the tracheal lining will heal rapidly. The most common organisms associated with Canine Cough are the bacteria called Bordetella bronchiseptica and two viruses called Parainfluenza virus and Adenovirus and even an organism called Mycoplasma.

HOW IS IT TRANSMITTED?
The causative organisms can be present in the expired air of an infected dog, much the same way that human "colds" are transmitted. The airborne organisms will be carried in the air in microscopically tiny water vapor or dust particles. The airborne organisms, if inhaled by a susceptible dog, can attach to the lining of the trachea and upper airway passages, find a warm, moist surface on which to reside and replicate, and eventually damage the cells they infect.

The reason this disease seems so common, and is even named "Kennel" cough, is that wherever there are numbers of dogs confined together in an enclosed environment such as a kennel, animal shelter, or indoor dog show, the disease is much more likely to be spread. The same is true with the "colds" spread from human to human... they are much more likely to occur in a populated, enclosed environment such as an airplane, elevator, or office.

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9235 N. 13th Avenue
Phoenix, Az 85021
602-943-1501
Just across the street from the Arizona Humane Society
(our friends!)